Imagine you’re in Singapore in 2020. Technology is everywhere, and ubiquitous digital access means that everything from government services and business processes to healthcare, education and transportation is connected, efficient and convenient.
You start the morning by scanning your fingerprint or face on your phone to verify your identity and log in to the national digital identity system. If you take medication, your HealthHub app gently reminds you to take your pills, since it is linked to your medical records. You next tap to see your immunization records to figure out whether you or your kids might need vaccinations for an upcoming vacation. Then, you turn to settling the month’s utilities bill and last week’s parking ticket using the national e-payments system.
A few taps later, you reserve a book at the local library, which you will pick up on the way home. As you walk out the door, you notice that the fire hydrant on your street corner is leaking. You pull up your OneService app to report the issue, and also see an alert telling you that there will be construction work on your block next week. Now, with various errands to run, you get ready to make the short trip into town.